FAQ

Clear answers before and after ordering

Message us anytime on WhatsApp at +40 771 174 330.

How long until I see results?

Most customers notice the first shade change within 2 to 3 weeks of daily application, with full natural shade restoration typically achieved between 3 and 6 weeks depending on hair thickness and percentage of grey.

Which product should I choose: Lozione, Crema Forte, or Gel Intenso?

Choose Lozione if your hair is longer than 10 cm. Choose Crema Forte if your hair is shorter than 10 cm or for beard and mustache. Add Gel Intenso if you want to style your hair and speed up the results.

Is it a hair dye? Does it contain ammonia or peroxide?

No. Hair Elixir products contain zero ammonia, zero peroxide, and no synthetic dye pigments. They work with your hair’s keratin using active minerals (including bismuth citrate and sulfur) so color returns progressively.

Why do I need to shake the bottle for 1 minute?

The active mineral particles naturally settle at the bottom of the bottle. Shaking vigorously for 60 seconds before every application ensures the active ingredients are suspended evenly in every drop.

How often can I wash my hair during the treatment?

For the first 2–3 weeks, we recommend washing your hair every 3 to 4 days using a mild, silicone-free shampoo so the minerals have time to bind with the hair shaft.

How many bottles do I need for a complete treatment?

For short hair, 3 bottles are usually enough for the full intensive phase plus several months of maintenance. For medium or long hair, we recommend the 3-bottle or 5-bottle pack.

How does the 30-day money-back guarantee work?

Use the product consistently for at least 21 days. If you are not satisfied within 30 days from delivery, contact us via WhatsApp or email and we will refund your order.

Can I also use the products on my beard?

Yes. Crema Forte is the easiest formula to apply on the beard and mustache. Beard hair is coarser, so allow consistent daily application during the first weeks.

Can I use Hair Elixir if I have no grey hair?

Yes, for its root-strengthening, anti-hair loss, and anti-dandruff benefits.

Does it stain skin or nails?

Because the formula reacts with keratin, wash hands with soap after applying (or wear gloves) and wipe away any drops on the forehead or neck with a damp towel.

What to expect

Your natural shade returns in progressive stages

Week-by-week progression example. Individual pace varies by hair type.
Week-by-week progression example. Individual pace varies by hair type.
  1. Light blonde. White strands first take on a warm, light golden tone.
  2. Brown. The shade deepens gradually from one week to the next.
  3. Dark brown or black, if that is your natural hair color.

Reddish or yellowish tone at first? That is normal. If your natural pigment has warm undertones, the intermediate stage will reflect it, meaning you are already close to your final shade.

Once you reach your natural color, apply only 1–2 times a week for maintenance.

Start with the right Hair Elixir formula

Not sure which one to pick? Message us on WhatsApp with your hair length and we will recommend the ideal routine.

Chat on WhatsApp